News > Pakistani Arbaeen pilgrims Satisfaction Survey 2019



Report from: ZAUMS Arbaeen Health & Treatment Committee
Published on: 20 October 2019

In order to obtain valuable feedback from our respected Arbaeen pilgrims from Pakistan, we set up survey stations both in Mirjaveh Border terminal and in Imam Reza (AS) Guesthouse in Zahedan. A self-administered questionnaire was developed to assess the Arbaeen pilgrims" satisfaction with the services provided by Health Mowkibs set up in those locations. The questionnaire included 10 multiple choices questions and also it asked the clients on further comments.

The Satisfaction Survey Questions:

1. How do you evaluate your access to healthcare staff?
2. How do you evaluate the behavior and treatment of health care workers?
3. How do you estimate the waiting time for services?
4. How do you rate staff communication in Urdu and English languages?
5. How do you evaluate education and information sharing on health topics?
6. How was your satisfaction with the place of health & curative service?
7. How was the cleanliness of the Health service area?
8. How was the attention of health workers to your statements?
9. How satisfied were you with the medical doctor"s visit?
10. How do you evaluate access to the medications you needed?

Click here to download the Satisfaction Survey Form in Urdu

The Satisfaction Survey results:

A total of 607 pilgrims participated in the survey, including 413 pilgrims in Mirjaveh Border terminal and 194 in Imam Reza (AS) Guesthouse. The results of the survey have been presented in Figure 1&2. 


Figure 1- The results of Pakistani Arbaeen pilgrims Satisfaction Survey, Mirjaveh Border Terminal,Iran, 2019 (n=413)


Figure 2- The results of Pakistani Arbaeen pilgrims Satisfaction Survey 2019, Imam Reza (AS) Guesthouse in Zahedan, Iran, 2019 (n=194)


 

Additional comments from pilgrims: The areas that need to improve upon include:

  •       Recruiting more translators
  •       Increasing the number of showers and restrooms
  •       Planning for a greater temporary rest area for women in Mirjaveh
  •       Proposing to Pakistan Government to establish similar Mowkibs to serve Arbaeen pilgrims

 

 

Copyright © 2019 Zahedan University of Medical Sciences. All rights reserved. Date updated: 10/20/2019.
Should you have any queries please do not hesitate to contact us on: zu.healthdeputy@gmail.com

 


Date : 30/10/2019 13:22
Viewed : 264






News

News

In pictures: Iran deputy Health Minister, Dr. Iraj Harirchi visiting coronavirus disease response measures at Zahedan University of Medical Sciences
Zahedan University of Medical Sciences implements Temperature Checks for Coronavirus
In Pictures: Healthcare workers in Zahedan University of Medical Sciences On the Front Line of the Coronavirus Pandemic Response
Zahedan University of Medical Sciences launches Real-Time RT-PCR Laboratory Testing for Identification of Corona Virus (COVID-19) in Suspected Human Cases
Zahedan University of Medical Sciences Response to the Coronavirus Disease 2019 (COVID-19) Outbreak at Iran-Pakistan Border Crossing
In Pictures: Zahedan University of Medical Sciences committed to control the spread of corona virus disease (COVID-19)
Zahedan University of Medical Sciences boosting the implementation of the International Health Regulations (IHR) at Iran- Pakistan border to control the spread of COVID-19 Coronavirus
In Pictures: Zahedan University of Medial Sciences Launches Preventive and Control Measures Related to the Novel Coronavirus (COVID-19) Outbreak
In Pictures: Zahedan University of Medical Sciences Healthcare Workers and Community Health Volunteers (CHVs) performing Polio Vaccination Campaign in harsh weather conditions, January 2020
In Pictures: Zahedan University of Medical Sciences celebrating the International Volunteers Day & World AIDS Day, December 2019
The "Stress Management Program" launched in the Schools covered by Zahedan University of Medical Sciences
In pictures: Zahedan University of Medical Sciences hosting the 5th National Trade Fair on Health Technology, Chabahar, 7-8 November 2019
Medical and public health services provided to more than 86 thousands of Pakistani pilgrims in Sistan & Blouchestan Province, southeast of Iran during the Arbaeen Pilgrimage 2019
Pakistani Arbaeen pilgrims Satisfaction Survey 2019
Emergency midwifery care services provided to Pakistani Arbaeen pregnant women pilgrims at Iran-Pakistan border, immediate dispatch of 3 pregnant women to hospital
Dear All
Community Health Volunteers in Zahedan University of Medical Sciences find joy in serving Pakistani Arbaeen Pilgrims
Implementation of International Health Regulations and Provision of Health Services to Pakistani Pilgrims in Zahedan University of Medical Sciences in Arbaeen 2019
In Pictures: Arbaeen Health Mowkibs in Sistan & Balouchestan Province, Iran, providing health and treatment services to Pakistani Arbaeen pilgrims 2019
Arbaeen Walk Travel Guide 2019 for Respected Pakistani Pilgrims in Urdu

Related Content

 In Pictures: Arbaeen Health Mowkibs in Sistan & Balouchestan Province, Iran, providing health and treatment services to Pakistani Arbaeen pilgrims 2019 (خبر)
 Emergency midwifery care services provided to Pakistani Arbaeen pregnant women pilgrims at Iran-Pakistan border, immediate dispatch of 3 pregnant women to hospital (خبر)
 Arbaeen Walk Travel Guide 2019 for Respected Pakistani Pilgrims in Urdu (خبر)
 Implementation of International Health Regulations and Provision of Health Services to Pakistani Pilgrims in Zahedan University of Medical Sciences in Arbaeen 2019 (خبر)
 Community Health Volunteers in Zahedan University of Medical Sciences find joy in serving Pakistani Arbaeen Pilgrims (خبر)
 Zahedan University of Medical Sciences Response to the Coronavirus Disease 2019 (COVID-19) Outbreak at Iran-Pakistan Border Crossing (خبر)
 In pictures: Zahedan University of Medical Sciences hosting the 5th National Trade Fair on Health Technology, Chabahar, 7-8 November 2019 (خبر)
 Medical and public health services provided to more than 86 thousands of Pakistani pilgrims in Sistan & Blouchestan Province, southeast of Iran during the Arbaeen Pilgrimage 2019 (خبر)
 Pharmacies covered by Zahedan University of Medical Sciences offer free blood pressure checks during the Iranian National "High Blood Pressure Control Campaign” 2019 (خبر)
 The Screening Phase of Iranian National "High Blood Pressure Control Campaign” 2019 Inaugurated in Sistan & Blouchestan Province (خبر)
 In Pictures: Zahedan University of Medical Sciences setting up "Blood Pressure Check Stations" on the sidelines of Eid al-Fitr prayers 2019 (خبر)